You may request a return within 7 days of delivery. Contact Mahari before sending anything back so we can confirm the return instructions and destination.
Return conditions
To be eligible, the saree must be unused, unworn, unwashed, unaltered, and returned with its original tags, blouse piece, accessories, and packaging. It must be free from perfume, makeup, stains, pet hair, and other signs of use.
Items that cannot be returned
- Sarees that have been worn, washed, ironed, or damaged after delivery.
- Items altered at the customer's request, including fall, pico, tassels, or blouse stitching.
- Gift cards and items identified as final sale before purchase.
Handloom character
Small shifts in weave, colour, alignment, or motif can be natural to handwoven cloth and are not automatically defects. We still review every quality concern on its facts, and this does not limit your rights under applicable law.
Wrong or damaged item
Inspect your order on arrival. If the wrong item was sent or the saree arrived damaged, contact us within 48 hours with your order number, photographs of the item, and photographs of the packaging. Mahari will arrange an appropriate remedy and cover reasonable return shipping for an accepted wrong-item or damage claim.
Return shipping and refunds
For preference-based returns, return shipping is the customer's responsibility. Use a trackable service and pack the saree securely. After the return is received and inspected, an approved refund is issued to the original payment method. Original shipping charges are not refundable unless required by law or the return results from our error.
Exchanges
Exchanges depend on stock availability. If the requested saree is unavailable, the return will be handled as a refund once approved.